1. Scope
This notice explains how information is handled when you visit isotran.com, contact IsoTran, or submit a product, support, commercial, or implementation inquiry through the website. It does not describe the data practices of an IsoTran installation operated by a customer inside that customer’s environment.
2. Information collected
Information may be collected in the following ways:
- Information you provide. This can include your name, business email, organization, role, country or region, selected area of interest, message, and other information you choose to submit.
- Communications. If you contact IsoTran by email or another channel, the communication and related contact details may be retained.
- Basic technical information. The web host may process standard request data such as IP address, browser type, device type, requested pages, timestamps, referring page, and security or error logs to deliver, protect, and troubleshoot the website.
Do not provide production cardholder data, live payment credentials, cryptographic keys, passwords, authentication secrets, or other unnecessary sensitive information through this website.
3. How information is used
Information may be used to:
- Respond to product, demonstration, support, implementation, consulting, partnership, and commercial inquiries.
- Understand requested capabilities and prepare relevant follow-up.
- Operate, secure, maintain, and improve the website and communications.
- Maintain business records, prevent misuse, and comply with applicable legal obligations.
IsoTran does not sell personal information submitted through this website.
5. Retention
Inquiry and communication records are retained only as long as reasonably needed for the purpose of the communication, customer or prospect relationship, business recordkeeping, dispute resolution, security, or legal obligations. Retention periods can vary according to the context.
6. Security
Reasonable administrative and technical measures are used to protect website and inquiry information. No internet transmission, email, or storage method can be guaranteed to be completely secure. You should limit submissions to the information necessary for the inquiry.
7. Your choices
You may request access to, correction of, or deletion of information you previously submitted, subject to identity verification and applicable exceptions. You may also ask not to receive non-essential follow-up communications. The website stores a local preference in your browser only when you select a light or dark display theme.
8. International processing
Website hosting, email, and other service providers may process information in Canada, the United States, or other jurisdictions where they operate. Privacy and data-protection rules can differ between jurisdictions.
9. Changes to this notice
This notice may be updated as the website, services, or legal requirements change. The updated date at the top of the page identifies the current version.
10. Contact
Questions or requests concerning this privacy notice may be sent to support@isotran.com.